Why Was My Order/Service Canceled?

We apologize that your delivery was canceled. There are a few reasons that might cause your order to be canceled. Some of those reasons include but are not limited to:

• The merchant is closed due to a private event, weather, emergency,

or a change in their operating hours.

Merchant so busy were unable to reach cashier to pick-up order.

• The merchant cannot accept payments due to an equipment malfunction.
• The merchant is cash-only. AJ Eats cannot place orders at cash-only merchants.

The merchant does not have sufficient product to fulfill your order.
The merchant is too busy to take new orders.

Refund Information for 100% cancelled deliveries.

Why Is My Order Taking Longer Than Expected?

First and foremost, we're sorry that your order is taking longer than expected! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do, we're here to make things right.

Restaurants and Drivers do their best to complete orders within the estimated delivery time, but external factors can cause delay. Some of those reasons include but are not limited to:

The Driver may need to take a detour.

Traffic, Construction, Weather Conditions.

The restaurant may be extremely busy.

The Drivers distance from the restaurant.

Your distance from the pickup location.

How many orders are ahead of yours.

Health & Safety Measures in place.

Can I Report A Missing Or Incorrect Item From My Order?

First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do,

we're here to help make things right.

If your order was delivered, but had a missing or incorrect item, the quickest way to get help is by reporting the issue to the restaurant directly.

After talking things over with the restaurant reach out to us if needed so we can further assist you. Our team is always happy to help you out if you’re not able to resolve this directly with the restaurant.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

Credit & Refund Information

I Accidentally Placed A Duplicate Order.

If you placed an order by accident you should call and cancel your order directly with the restaurant you ordered from. You should be able to cancel with no problem, as long as you do it before the restaurant starts preparing your order.

Next contact AJ Eats-Delivery to notify us that your order has been canceled. Once this has been confirmed a 100% refund will be issued covering the cost of food and associated fees.

Restaurant Contact Information

Credit & Refund Information

Cancelation Policy

I Received My Order But I’m Not Happy With It.

Oh no! We’re sorry to hear that. Our restaurant friends work really hard to provide you great food, so they’re keen for your feedback.

Call the merchant right away and they might be able to fix the problem

for you or help you out for next time.

We can't guarantee this call will result in things being put right immediately but it's definitely worth a shot.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

Credit & Refund Information

I Received My Order But It’s Not What I Requested

Quick, double check the receipt! Maybe the computer gremlins threw in some extra sides for themselves? IF THATS NOT THE CASE!

Call the merchant right away and they might be able to fix the problem

for you or help you out for next time.

We can't guarantee this call will result in things being put right immediately but it's definitely worth a shot.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

Credit & Refund Information

I Was Sick After Consuming Food. What Do I Do?

Call the merchant right away! Be Prepared to provide them with answers

to the following questions so they can assist you immediately:

Have you been sick after consuming your order?
What symptoms did you have?
What dish(es) did you eat/drink?
When did your symptoms start appearing, and how long did they last for?
Did you seek medical attention? If you visited a doctor, please let us know of any medicine they prescribed for you.
Did anyone else who shared your meal feel unwell afterwards?

Food safety is a top priority! Therefore, please also contact us by sending an email to

AJ Eats-Delivery so our team is aware of this unfortunate instance.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

Credit and Refund Information

I Found A Foreign Object In My Food. What Do I Do?

Call the merchant right away! Be Prepared to provide them with answers to the following questions so they can assist you immediately:

What was the unexpected object you found?
Where did you find the object?
Did you eat/drink the affected item(s)?
Can you take clear photographs of the object and affected item(s)

Food safety is a top priority! Therefore, please also contact us by sending an email to

AJ Eats-Delivery so our team is aware of this unfortunate instance.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

I Had An Allergic Reaction After Consuming My Food.

If you experienced an allergic reaction after consuming your food please contact the merchant right away! Be Prepared to provide them with answers to the following questions so they can assist you immediately:

What dish(es) did you eat/drink?
What symptoms did you have?
When did your symptoms start appearing, and how long did they last for?
Did you seek medical attention? If you visited a doctor, please let us know of any medicine they prescribed for you.
Do you have any allergies? If so, please list them.
If you have allergies, did you let the restaurant know about them?
Did you check the allergy information before you ordered? If so, please tell us where you found this information.

Customer safety is a top priority! Therefore, please also contact us by sending an email to

AJ Eats-Delivery so our team is aware of this unfortunate instance.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

What If The Restaurant Runs Out Of What I Purchased?

First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do,

we're here to help make things right.

If your order was placed and the restaurant no longer has the ability to provide what you ordered they should contact you directly to resolve the challenge.

After talking things over with the restaurant reach out to us if needed so we can further assist you. Our team is always happy to help you out if you’re not able to resolve this directly

with the restaurant.

*AJ Eats-Delivery provides a delivery service only, acting as your concierge or pick-up agent.*

*We Do not open food containers or tamper with the order in any way*

*AJ Eats-Delivery is not involved with food packaging or preparation.*

Restaurant Contact Information

Credit & Refund Information

I Received A Restaurant Delivery And It's Not Mine

First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do,

we're here to help make things right.

Contact us right away (Have your confirmation SMS/Email) and provide us with answers to a few questions so our team can assist you immediately:

What dish(es) did you receive?
What name is on the ticket attached to the Delivery?
Which restaurant is the food you received from?
Did anyone else in your household order it?
Do you know the name of your delivery "Roadie"?

Contact AJ Eats-Delivery

Credit & Refund Information

I Scheduled AJ's Delivery But The Merchant Was Closed

First and foremost, we're sorry! While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do,

we're here to help make things right.

Contact us right away (Have your confirmation SMS/Email)

Once this has been confirmed a 100% refund will be issued covering the cost of food

and associated delivery fees.

It may take a few days for the payment to disappear or credit to post on your account statement, but don't worry – we won't take any money for this order. If you can still see the transaction on your bank statement after 5 to 7 business days contact our support teams.

Cancelation and Refund Policy

Contact AJ Eats-Delivery

Why Was My Order/Service Canceled?

Why Is My Order Taking Longer Than Expected?

Can I Report A Missing Or Incorrect Item From My Order?

I Accidentally Placed A Duplicate Order.

I Received My Order But I’m Not Happy With It.

I Received My Order But It’s Not What I Requested

I Was Sick After Consuming Food. What Do I Do?

I Found A Foreign Object In My Food. What Do I Do?

I Had An Allergic Reaction After Consuming My Food.

What If The Restaurant Runs Out Of What I Purchased?

I Received A Restaurant Delivery And It's Not Mine

I Scheduled AJ's Delivery But The Merchant Was Closed

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